Play the ‘why’ game and boost your communication skills in a new job

why game

If you’re learning the ropes in a new job, feeling confident enough to ask questions will help you grow. Answering questions calmly is important too – especially if you’re helping with customer enquiries. Play the ‘why’ game with a friend and see how far you get…

Communication is a Young Professional skill that’s a powerful mix of how you present yourself, how you influence other people, and how you share information and ideas with them. It will get you far in life… but it’s like a muscle you have to train.

The playground ‘why’ game can help you build your customer service skills and build confidence in communicating with your boss and team mates in a new job! Read on about the importance of asking questions, then take the ‘why’ game challenge.

Why is it so important to ask questions?

When we were little, we asked questions all the time. It’s how we found out about the world around us. Asking questions is good.

As we get older, we stop asking so many questions. This can be a real problem when we’ve just started a new job and there’s so much we need to know.

Why do we sometimes hold back from asking questions in a new job?

  • We’re scared of looking like we need help
  • We don’t want to take up someone else’s time
  • We think we should already know the answer, even if we don’t
  • We’re still feeling shy because we’re finding our feet in a new work environment

These are natural fears to have, but they hold us back from being our best self in a new job.

Why is it important to ask questions in a new job?

When we ask questions in our new job:

  • We get the information we need to feel more secure and confident about doing our tasks well
  • We show we are willing to learn and take direction from those in the know
  • We show we are open to communication, which is good for team spirit and building bonds in the workplace
  • We are helping our manager train us up more quickly. They’re not mind-readers. They won’t always know what we need if we don’t ask.

Communication skills challenge: Play the ‘why’ game with a friend

This game can be played with two people. You can even play this game with yourself if you can’t grab a friend to help you. But if you play on your own, you have to question and answer yourself out loud.

The rules:

  1. The first player makes a statement. It could be anything, like “my room is messy” or “the shopping centre is busy on Saturdays.”
  2. The second person asks “why?”
  3. The first person has to answer. They must be honest and calm with their answer. If they don’t know, they have to find out the answer then tell the questioner. Once they have supplied an answer…
  4. The second person asks “why?” again. And keep going!
  5. See how many times the player can ask “why?” before the question becomes impossible for player one to answer.
  6. Swap roles. This time, the other player gets to ask the questions.

How does this challenge help you in life and work?

Asking ‘why’ can help you find out more about people and how they tick. You can even ask it of yourself. It can help you make positive changes to your routine or negative habits if you are stuck in a rut.

Asking ‘why’ can gain you deeper levels of information about a task, a project or a system for doing things

At work, other questions are often more useful (like ‘how’ or ‘when’ or ‘what’ or ‘who’). However, asking ‘why’ can help you understand if there are ways to improve a system (e.g. “why is it always the same person who makes all the coffee for the team?”). It can also help you solve problems (e.g. “why is the paper jammed in the photocopier?”).

Most importantly, this quick and easy playground game can remind you there’s no such thing as a silly question when it comes to work. After all:

  • Yes, it is always okay to ask your manager and your team mates questions in a new job if knowing the answer will help you settle in and learn your way round.
  • If you have a job that involves helping with customer enquiries, this game will help you be flexible and ready for anything. It will help you build up great customer service skills, too. After all, you are always there to stay calm and help the customer, no matter how difficult their questions may be!

See more on Youth Employment UK about clever questions.

Boost your Young Professional skills…

Are You Aged 14-24?
Get FREE Young Professional Training
Are You An Employer?
Get youth employment expert help

For more information, please email info@youthemployment.org.uk or call 01536 513388.

Are you getting your free training in the 5 top Young Professional skills?

Communication
Problem Solving
Teamwork
Self Belief
Self Management

Sign up for free Young Professional training.

  • Life hacks and pep talks in a weekly newsletter
  • Opportunities from youth-friendly employers and organisations
  • Grow the 5 top life and work skills at your own pace
Registration Options
Please fill in your details
password strength indicator
Additional Info











                    
Are you a real person? If so, click the box
Do you want the weekly newsletter?
IMPORTANT: When you click ‘sign me up’, you’ll be asked to log in using your new username and password. Then you’ll be taken straight to your Young Professional dashboard with lots of info and things to do. You can find this dashboard at any time when you click the orange ‘My Dashboard’ button at the top of the site page and log in!

Latest articles

Go to Dashboard
communication skills brief

Communication tips – keep it brief (and why)

Keeping things short is one of the most useful communication skills ever. How can we learn to cut down the […]

making dreams come true

Positive Attitude Exercise – List 3 Ways You’d Feel Good About Achieving A Goal

We spend so much time worrying about what failure looks like. Why not picture how success would make you feel […]

don't eat the marshmallow

Self-management Video: Don’t eat the marshmallow… yet

Self-management challenge: would you eat one marshmallow straight away, or wait until you are given two as a reward for […]

hope seedling

HOPE. It’s a big word. What does hope mean to you?

What is hope? Why does it matter? What does YOUR hope look like, and how can it help you grow? […]