Systems Support Coordinator Vacancies – Abingdon/WFH – Taylor & Francis – by 6 May #CreateYourFuture

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

We have four fixed-term opportunities to join our Global Peer Review team as Systems Support Coordinators . Reporting to the Systems Support Manager, the Systems Support Coordinator acts as an expert for ScholarOne Manuscripts/Editorial Manager, on which they will work exclusively.

Closing date for applications: 6th May 2022.

Applications are shortlisted on a rolling basis and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you will be doing:

• Using JCH (Journals Communication Hub) to respond to in-coming user queries in a helpful and efficient manner, offering user support that reduces variation and improves standardisation across our systems estate, keeping the author in mind as their key customer when making changes.
• Providing user training and may be called upon to test new system features from time to time, feeding back to managers or vendors as necessary.
• identifying issues that occur frequently in their query load and flag these to their line manager for potential process documentation.
• Delivering high quality ScholarOne Manuscripts/Editorial Manager helpdesk support services, covering systems maintenance and user education for our diverse journal.
• Escalating blockers and risks appropriately to line manager.
• Acting as a point of escalation for vendor-based staff working on our Journals Helpdesk and creating process documentation for the Helpdesk team

• Calm and logical response under pressure
• Attention to detail
• Excellent written and verbal communication skills
• Handle and communicate information sensitively and professionally
• Basic project management skills and understanding of Agile methodologies
• Understanding of academic publishing, preferably Journals
• Effective team player, able to prioritise workload effectively to accommodate competing demands.
• Ability to influence and persuade
• Awareness of Lean process improvement principles would be an advantage.
• Active knowledge sharing, with regard to peer review systems and data manipulation.
• Financial, industry and Commercial awareness
• Customer focus
• Lifelong learner and growth mindset, prepared to manage own learning by identifying skills gaps and proactively seeking line manager support to address them.

Applications are shortlisted on a rolling basis and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

This role is open to candidates in all locations across the UK. You must have the right to work and live in the United Kingdom.

What we offer in return:

• A competitive salary
• 25 days annual leave per year
• 3 additional discretionary days leave at Christmas
• 4 volunteering days annually
• Day off for your birthday
• Pension contributions
• Seasonal social and charitable events
• Training and development

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

 Taylor & Francis Group an Informa Business

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.