careers it support technician

IT Support Technician Jobs

IT support technician jobs… did you know?

Similar jobs: IT user support technician, IT helpdesk technician, service desk technician, help desk support analyst

If you’ve ever watched the IT crowd, or had a technology-fearing member of your friend group or family, you’ll know that some people really do struggling with turning the computer off and on again.

Your mission as an IT support technician is to provide help to computer users. You’ll hear their problems, diagnose what the issue is then help them make their software or hardware get back to work the way it’s meant to.

A lot of people have the same problems to fix and if you work in a big company you may be given a script or template to work from, to help you with those common problems.

Sometimes your clients or customers will have a very weird problem indeed. Then you’ll use your detective and problem solving skills to figure out the issue. There’s a lot of job satisfaction in helping out so many people, and you’ll learn a lot about computers in the process.

Industry: Digital

IT support technician job trends

How much money can you make as an IT support technician?

£16,000 – £35,000 (UK average)

Recent labour market information says you can earn on average between £16,000 and £35,000 a year as an IT support technician in the UK, with starter wages ranging from £16,000 to £22,000.

Your starting salary can vary because of factors like level of experience, training, or location. Your salary as an IT support technician will increase over time as you build skills, knowledge and experience.

What entry qualifications and training do you need for this job?

School, college and training

IT support is a job where your knowledge and skills are more important than your qualifications. However, getting specific IT qualifications could help you start in a more senior role. Employers may ask you to be educated to A-level standard (or the equivalent) and to have a good working knowledge of computer software and/or hardware. A college course in IT support or computer may help, as will previous work experience in customer service.

If you’re a school leaver with GCSEs or S grades (grades 9-4 / A*-C) in English, maths, and information and communication technology (ICT) you may be able to successfully apply for a job as a trainee or junior IT support technician and build your skills and knowledge on the job.

Useful entry qualifications for an IT support role include:

  • Advanced GCE in applied IT
  • A-level or H grades in ICT
  • Level 3-4 BTEC professional certificate in networking
  • Edexcel entry level certificate in ICT

Higher qualifications for IT support careers include:

  • HNC/HND course (you may need at least one A-level or two H grades to apply)
  • Foundation degree
  • Degree (you may need at least two A-level or three H grades to apply)

Useful study subjects for higher qualifications leading to an IT career include:

  • Computer science
  • Software development
  • Electronics
  • Maths
  • Engineering

However, graduates with a non-related degree but proven IT skills can still be taken on by employers. If you choose, you can also study for a postgraduate IT conversion qualification.


You can get into this job through completing an IT apprenticeship. This gives you the opportunity to earn a salary working in digital technology while getting structured learning that leads to an industry-recognised qualification.

Career Progression

With time and experience you could be promoted to team leader, supervisor or a management role.

With further experience and training, your skills can help you move into a range of IT areas of work including:

  • Network engineering
  • Database administration
  • Systems analysis
  • IT security
  • IT training
  • Technical sales
  • IT project management

What experience do you need for digital jobs?

Work experience

It can help your application if you have previously done work experience in two areas: customer service (useful for dealing with all those customer queries) and technical skills (which could be a mix of software and hardware knowledge).

Any work experience where you have demonstrated your IT skills can help your application.

Examples of relevant work experience include:

  • Work shadowing (even if it’s just for a day)
  • Work placements in a company
  • Work placements on a college or university course

Volunteering and extra-curricular activities

Picking up the relevant skills for IT support is something you can do outside of education and work. Seek out online communities and free courses in coding, and you may find it useful to look at ways to build up your knowledge of system servers, too.

What skills do you need for IT support technician jobs?

Useful skills to highlight to your employer when applying for jobs like this one include:

  • Fantastic customer service skills (some customers may be frustrated at not being able to get their computers to work, and they may not always be able to explain their problem very clearly using technical language, so you have to help them through it)
  • Communication skills to help you explain technical problems to non-technical users in a way they understand
  • Problem solving skills
  • Technical skills

Vocational qualifications and work experience will help you build these skills over time.

What does an IT support technician do?

You could work in a call centre, giving advice to the public by phone, email or online chat windows. You could also work “in-house”, which means you are working for just one organisation or company to help their staff, customers or students (if you are working in a school or college).

Some day-to-day job responsibilities include:

  • Answering queries from computer users to help understand and fix their IT problems
  • Keeping track of the work you’re doing, recording issues logged and solutions found
  • Maintaining and fixing equipment – which could be computers but also things like projectors or printers, depending on the organisations
  • Setting up new equipment and upgrading current systems to the latest version
  • Training people in the organisation so that they know how to use any new or upgraded systems

Your first steps into IT support jobs

IT support jobs are advertised under different job titles. When you’re looking on job boards, look for the following types of job:

  • Trainee IT support technician
  • Junior IT support technician
  • Apprentice IT support technician
  • IT support technician
  • IT helpdesk technician

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