Concierge careers guide

This role is available in a variety of exciting settings, including hotels, restaurants, and member’s clubs to name a few! Working at the main entrance of the venue, you will be the first to meet customers, so first impressions will depend on your friendliness and efficiency.

This role typically operates with shift work patterns varying depending on the hotel and the size of the team.

Useful skills to put in your CV for concierge jobs:

• Proficiency in English; multilingual is strongly preferred
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• Must possess a professional presentation
• Outstanding guest services skills, sophisticated verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment

How do you get these skills?

Vocational qualifications and work experience will help you build these skills over time.

Build Your Skills With the FREE Young Professional Programme

School, College And Training

When considering what you need to enter the hospitality industry, practical experience, strong interpersonal skills and an understanding of business are key. You can become a concierge as a school leaver, and you will be trained on the job!

Hospitality Apprenticeships

If you want to get straight into a role and don’t have directly relevant qualifications or experience, you can train on the job and earn money at the same time by taking an apprenticeship in hospitality.

These are available at different levels. After gaining some experience you could take the:

• Level 1/2 Hospitality NVQ/SVQ
• Level 3 Hospitality supervisor advanced apprenticeship
• Level 4 Hospitality manager higher apprenticeship

Useful qualifications include:

• GCSEs
• A degree in hotel management or relevant field will be a plus
• Certificate in Hospitality Customer Service
• Entry 3 Award in Introduction to the Hospitality Industry
• Principles of Hospitality Management

Once you are ready, the GOV.UK Find an Apprenticeship service can help you to find suitable positions.

Developing Your Skills With Training

If you want to develop your skills in the industry, the type of training opportunities available usually depend on the size of the venue you’d be working for and whether it’s an independent operation or part of a chain.

Larger hotel chains typically offer structured training schemes, while independent venues may be more likely to offer informal on-the-job training.

Who Can Help?

Many professional bodies also offer a range of training opportunities, including activities that count towards continuing professional development (CPD). Find out more below:

• Hospitality Guild – lists training courses including college-based qualifications and apprenticeships, regulation and licensing courses, and CPD options.
• Institute of Hospitality – offers a range of hospitality-related qualifications, professional development workshops, webinars, online courses and networking events.
• UKHospitality – hosts various events across the year and provides publications and resources for members.

Work Experience Tips

Gaining relevant work experience is can also be a key component to landing your dream role! Any work experience that gives you an understanding of the work culture at hotels or restaurants will help, because you can learn the importance of being clean and neat and making visitors, customers and guests feel welcome. It helps if you have experience working within a similar star standard venue to the hotel you are applying to.

• Welcoming customers upon entrance and confirming reservations
• Acting as the point of reference for guests who need assistance or information and attending to their wishes and requirements
• Understanding customer’s needs and providing them with personalised solutions by suggesting activities and facilities provided by the hotel

• Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arranging events, excursions, transportation etc. upon request from hotel residents
• Answering the phone and making reservations, taking, and distributing messages or mail and redirecting calls
• Responding to complaints and finding the most appropriate solutions

What would you like to know about catering & hospitality careers? Maybe we can help!

• Front of House vs Back of House – what’s the difference?
• Interview tips for hospitality & catering jobs
• What hospitality & catering apprenticeshps and degrees are there?
• 5 hospitality & catering career myths busted
• What types of jobs are there in the hospitality & catering industry?

See all

• Concierge jobs
• Hospitality concierge jobs

• Day concierge jobs
• Weekend concierge jobs

These employers all carry our Youth Friendly Employer Mark. We work with them to make sure that they are providing great support and opportunities to young people.

Click on an employer to find out more about them and the youth-friendly opportunities they offer, from work experience and apprenticeships through to graduate schemes.

These employers all carry our Youth Friendly Employer Mark. We work with them to make sure that they are providing great support and opportunities to young people.

Click on an employer to find out more about them and the youth-friendly opportunities they offer, from work experience and apprenticeships through to graduate schemes.