Want to get involved in local government services? Explore this Trainee Customer Service Advisor role from West Northamptonshire Council and apply!
About the role
Provide first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop and Contact Centre.
To be an advocate for the delivery of service excellence across the council, and all our external partners.
To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community.
About you
We are looking for like-minded colleagues who:
- Can provide an effective customer-focused service.
- Can work closely with colleagues to seek feedback and resolve complaints.
- Meet performance targets.
- Have a flexible approach.
- A ‘can-do’ attitude
- Excellent communication and listening skills
- Able to work as a team
- Attention to Detail
- Engaging Personality
- Problem-Solver
These roles will be based in Northampton, but there are also opportunities within our Towcester and Daventry offices.
About us
We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.
Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
When potential is unlocked, talent thrives.
Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.
Details
Working hours: 37 hour per week
Salary range: £22,829 – £23,674
Type: part-flexible
Apply now
