IT Support Apprenticeship with H2O Networks – 23rd August #CreateYourFuture

The role involves working with an IT Managed Service Provider to provide IT support for Professional Service Clients

This would be a combination of remote support and on-site at client’s sites support.

We are a small Team of 5 people in North London Edgware Middlesex HA8 5AW

Your duties and responsibilities in this role will consist of:

Remote Helpdesk Role:

• Windows / Office applications – slow computers, anti-virus, application install, printer drives and general support tickets
• Configuring new users setup
• Email configuration using Microsoft office 365
• Can’t log in to PCs, Internet Issues and Wifi, Printer connection
• Restore backups
• Password Resets

Office & On-Site Work:

• Rebuild computers
• Look at hardware errors adding ram, hard drives – upgrading Windows OS
• Help users with computer setups
• Configure Laptop Computers
• Configure Wifi

New technologies:

• Microsoft Azure / Intune / Office 365
• Virtualisation – Vmware / Hyper V
• Active Directory – Group Policy
• Router & NAT Firewall
• Internet and Broadband setup

For further information on this opportunity please click here