The role of the Junior Technical Support Apprentice is to provide first and second line technical support to all internal Mediabrands customers at the IT bar. They are to ensure that support issues are dealt with promptly and appropriately or to escalate to outsourced members of the IT support function within IPG as well as third parties.
What will the apprentice be doing?
This position plays a key role in how Mediabrands internal customers view the IT Support team and also how the support teams within IPG view Mediabrands. This is a technical role and, as such requires the individual to be able to diagnose and resolve issues promptly and effectively whilst giving customers a first class experience.
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