Customer Service Practitioner Apprenticeship At Dobbies Garden Centres: #CreateYourFuture

You’ll be the friendly face of our restaurant, greeting every customer with a warm welcome and providing an efficient and best in class customer experience. You’ll have a pro-active approach to maximising every sales opportunity through your natural, enthusiastic approach.

Your daily roles and responsibilities will include:

• Being a great team player with strong communication skills
• Have a professional approach and treat everyone well.
• Builds strong relationships across the store; works with other departments within the garden centre and restaurant to ensure the best customer experience is delivered at all times.
• Supports the management team to create a great place to work; support company initiatives.
• Asks questions to establish if there is a better way of doing things; tailoring your approach and language used to the audience.

Customer service and compliance:

• Delivers a best in class experience to our customers through great conversation and friendly interactions; builds relationships with regular customers.
• Has great product knowledge; offers alternative products and add on options to maximise every sales opportunity.
• Works as part of a team to maintain a clean, tidy and safe environment for all; highlights hazards to management and complies with all training requirements.
• Clear and reset tables efficiently to  maintain good standards; minimises unnecessary wastage.