Customer Service Apprenticeship opportunity with East Coast Concepts Ltd – Leeds #CreateYourFuture

Working in a fast paced busy environment. Are you motivated, hard working and keen to start a career within the hospitality industry?

Your responsibilities:

• Deliver distinctly exceptional hospitality
• Ensure thorough knowledge of menus and allergen information
• Ensure thorough knowledge of the venue
• Always smile, greet and thank guests
• Build a rapport with guests
• Build a rapport with all members of the ECC team you encounter
• Handle guest enquiries and communication courteously and professionally
• Always follow service standards as laid out in the ECC Sequence of Service
• Use your suggestive, up selling and complementary selling skills at all times
• Maintain service tools and equipment
• Inform the manager/supervisor of any complaints immediately
• Inform the manager of any drunk or suspicious guests
• Set up and breakdown service area according to company standards
• Support in all aspects of the guest journey
• You are responsible for the security and control of stock, including any stock losses

Closing Date – 20/08/21

Find out more information here