The Service Representative is responsible for providing excellent customer service for internal & external customers.
They are responsible for interfacing between VFS, the market companies, customers and the dealer network to ensure the smooth running of all transactions.
You must have a high attention to detail and process compliant whilst meeting agreed service level standards.
KEY RESPONSIBILITIES
To contribute in the achievement of company and departmental objectives
To develop strong relationships with the market company and the dealer network in order to support the commercial activities of the company and its partners
Working with customers and key stakeholders to achieve query resolution in line with agreed service level standards
Support the efficient operation of the team and meeting deadlines
Achieve daily volume related targets
Work within defined and published processes to ensure compliance and customer satisfaction.
Operate and comply within a framework of key business controls Contribute to and make suggestions for the continuous improvement of processes Produce reports for both internal and external customers We achieved the ‘Great Place to Work’ award in 2019.
PLEASE NOTE:
You must be aged 16-24 and in receipt of Universal Credit to apply for these opportunities. You cannot apply for a Kickstart Placement directly with an employer. You need to be referred to these opportunities by your Work Coach.
If you are interested in this vacancy, please contact your Job Centre Work Coach and mention the Job Title, Employer Name & Associated Postcode.
