BT Apprentice Cara McIntyre has been loving her experience of getting into a field service engineering career, where every day is interesting and different, with lots of learning support too!
What opportunities do you have as an apprentice?
At BT we get presented with lots of opportunities and experiences. A year into my time at BT, I was one of seven that got to be invited to BT Tower in London to celebrate Success in Customer Service. We had a question-answer session and then we had a lovely meal, and it was just such a brilliant and exciting day out. I was just very thankful for the opportunity to see BT Tower.
What was the biggest highlight so far?
A certain highlight for me was completing a job on my own for the very first time. I remember thinking “I’ve really achieved something here”, and I felt proud of people’s beliefs in my capability. I was really happy that I could offer help and that I could bring a smile to the customer’s face.
What is it like to be a field engineer?
For those starting in your apprenticeship in field service engineering, it can be nerve-wracking joining a new team, but everyone on that team wants to see you succeed.
My team were vital for ensuring I was prepared every day with all the equipment and information I needed.
The colleagues that I get to work along with, and the help and the support that I received from them, are definitely some of the best bits of the job.
Do you recommend the BT Field Service Engineering apprenticeship?
For those considering applying for this apprenticeship, I say “go for it”. Apprenticeships are a great way of getting hands-on with what you do, developing professionally, and continuing your learning.
Constantly learning is vital for the workforce of the future.
We have a great variety of work and customers, and lots of lovely and interesting people, so every day is unique.